)
)
)
25 Mar 2024
-
TechXTight margins and multiple headwinds in the form of people, costs and meeting consumer demand for great experiences every visit means there has never been a better time to embrace the power of next ge …
-
TechXJoin this session as we explore strategies to mend and enhance your restaurant's tech stack. You will hear from industry leaders about everything from streamlining operations, to boosting efficiency, …Chairperson
-
TechXHear from new businesses just starting out in the world of hospitality technology, and what they have to offer the market, during these exciting live 10 minute pitching sessions. All featured start-up …
-
TechXUnlock the secrets to customer retention through effective loyalty programs. Join industry experts in discovering proven strategies for building strong customer relationships, fostering loyalty, and i …Chairperson
-
TechXThe hospitality industry is built for, and around, people. But right now, finding great team members is tough. Keeping hold of them? That’s even harder. Join Planday and their expert panel to hear abo …Chairperson
-
TechXWhat does the future hold? Our panel of experts look at opportunities of the future and the changing landscape of hospitality for multi-site operators. And how will technology help operators realise t …Chairperson
.jpg)
26 Mar 2024
-
TechXJoin KAM as they reveal new research to highlight how Hospitality is falling behind in terms of People Tech and what our employees feel they’re missing out on.Speakers
-
TechXNavigate the tech labyrinth and reclaim operational ease. Learn from experts on leveraging technology to streamline operations, minimize complexities, and enhance efficiency. Uncover cutting-edge solu …Chairperson
-
TechXDelivery presents challenges for restaurants and kitchen operators – kitchen scheduling, prioritising dine-in versus delivery, how to get transparency about customers, and not to mention commissions a …Chairperson
-
TechXHear from new businesses just starting out in the world of hospitality technology, and what they have to offer the market, during these exciting live 10 minute pitching sessions. All featured start-up …
-
TechXChange Readiness: Discover the critical elements that define a change-ready organisation. Robyn and Chris shed light on the mindset, processes, and cultural aspects that set the stage for successful t …ChairpersonSpeakers
-
TechXTech is huge investment and once it's in, it's hard to get it out! Discover the tips and tricks to help you find the tech you need, and the questions to ask the vendor. Whether you have 10 sites, or 1 …
-
TechXThis panel will demonstrate the wide range of projects to make huge wins on when you involve your customers. From menu optimisation to voice and brand messaging to drinks development, hear how Rosa's …Chairperson
27 Mar 2024
-
TechXExplore the transformative potential of generative AI in hospitality as our panel share insights into navigating the complexities of AI implementation and how to balance staff satisfaction with guest …
-
TechXHere, we reveal new research looking at what really irritates our customers when in hospitality venues - and how to most effectively connect and positively influence them at the ‘moment of truth’.Speakers
-
TechXDelve into the untapped potential of your data as a lucrative resource during a critical period where operators seek revenue from every avenue. Discover the hidden goldmine within your data and learn …Chairperson
-
TechXJoin Troncmasters and KAM as they delve into Tronc and explore the latest research findings. Find out about legislative changes, including The Employment (Allocation of Tips) Bill and ask all your bur …
-
TechXSocial media is an ever-growing and ever-changing factor, so join us for the final session of HRC 2024 where industry leader, Food Story Media, reveal just how to leverage social media to help your br …
25 Mar 2024
-
Vision Stage - Designed by Harp DesignJoin us on the Vision Stage as we launch this year's event with a bang!
-
Vision Stage - Designed by Harp DesignJoin executive chef of the Michelin-starred Northcote restaurant, Lisa Goodwin-Allen as she is interviewed by Si Alexander from FoodFM and talks about everything from championing seasonal cuisine to g …Chairperson
-
Vision Stage - Designed by Harp DesignWhy does social sustainability matter in the F&B industry and why should it be an integral part of your sustainability planning? Restaurants form a key part of the social and economic fabric of a comm …
-
Vision Stage - Designed by Harp DesignJoin KAM for an exclusive presentation showcasing the 2024 results of the UK's largest hospitality salary survey. Following the results, our panel of expert speakers will outline what you should be do …
-
Vision Stage - Designed by Harp DesignWhat are the secrets to balancing form and function for your restaurant? Find out how to elevate your dining experiences by making the right decisions around your light equipment and tableware. Our pa …
-
Vision Stage - Designed by Harp DesignJoin Charles Banks and Kelly Dowson as they take you through key learnings and takeaways from thefoodpeople and Good Sense Research's future trend tracker to date, and a look forward as to what we can …
-
Vision Stage - Designed by Harp Design“It is possible to feed a growing global population while protecting our planet.” Join our panel of sustainability powerhouses as they delve into the future of food systems. We'll explore everything f …Chairperson
.jpg)
.jpg)
.crop.jpg)
26 Mar 2024
-
Vision Stage - Designed by Harp DesignDay 2 at HRC kicks off with an outline of the drivers of change for the entire foodservice/hospitality market, as it develops over the next seven years. Simon Stenning will share details of the key tr …
-
Vision Stage - Designed by Harp DesignJoin Kate Nicholls OBE as she breaks down the impacts of the recent rise in the national living wage, the good, the bad and the unexpected. This session will outline cost implications, operational adj …
-
Vision Stage - Designed by Harp DesignHighlighting an often less talked about side of wellbeing, hear our panellists explore the importance of looking after our teams’ physical health, including nutrition, physical exercise and sleep. Is …
-
Vision Stage - Designed by Harp DesignJoin us as we take a deep dive into the Business & Industry sector, our panel of contract caterers will discuss key considerations for 2024 and beyond. How can you enhance your menu offering amid the …
-
Vision Stage - Designed by Harp DesignFrom AI to influencers, Tik Tok to Google Demand Gen, this informative session will update you on the latest marketing innovations & trends to help your hospitality business thrive in 2024 and beyond. …
-
Vision Stage - Designed by Harp DesignThe World Catering Technology Awards are coming to HRC, recognising and celebrating the pioneers behind the scenes, shaping the future of foodservice and catering. Join HRC and FoodBev as we celebrate …
.jpg)
27 Mar 2024
-
Vision Stage - Designed by Harp DesignJoin Hayley Roy and Cheryl Sutton, hosts of the Interior Design Podcast, as they take us through the top interior design trends for hospitality in 2024.
-
Vision Stage - Designed by Harp DesignJoin our panel as they embark on a culinary journey through Africa’s cuisine, exploring the rich, untapped heritage that is waiting to be explored. How much influence, inspiration and legacy will Afri …
-
Vision Stage - Designed by Harp DesignEnhance your dining experience and your bottom line by creating a menu that is as good for your taste buds as it is for your business. Our panel will explore exactly how to engineer your menu, from su …Chairperson
-
Vision Stage - Designed by Harp DesignJoin this panel of charities, non-profits and government organisations as we go beyond the job boards and discuss equitable employment. Find out why you should look beyond your standard recruitment pr …Chairperson
-
Vision Stage - Designed by Harp DesignSustainable development is critical for the hospitality industry from an environmental, social and governance perspective. In this session we will focus on the climate crisis, the risks relating to ou …Chairperson
.jpg)
.jpg)
.jpeg)
25 Mar 2024
-
IFE - Trends & Innovation PlatformFrom human health to environmental impact, our food system is under increasing pressure. Join thefoodpeople's Charles Banks to discover how some of the emerging forces re-shaping the food industry wil …
-
IFE - Trends & Innovation PlatformDive into the groundbreaking realm of AI-driven innovations in the food sector. Explore how AI is revolutionising waste reduction, cutting carbon footprints, driving new product development, and enhan …Chairperson
-
IFE - Trends & Innovation PlatformUPF - how should the industry be reacting? Gain diverse perspectives from category expert Debbie Davies of Contigo Management, using behavioural science platform, Vypr, along with a product developmen …Chairperson
-
IFE - Trends & Innovation PlatformYou have a great product, and think you've got what it takes to go on and achieve ground-breaking success. Right? Well maybe… In this panel discussion we’ll be talking about the magic ingredients prov …Chairperson
-
IFE - Trends & Innovation PlatformThe World Food Innovation Awards return to IFE for their tenth edition, recognising and celebrating the trailblazing innovators operating in food & drink. Join IFE and FoodBev as we celebrate these tr …
-
IFE - Trends & Innovation PlatformIFST is delighted to be collaborating with IFE Manufacturing in presenting a brand new set of ingredients awards. Discover how ingredients are used in exciting products that are wowing consumers as we …
26 Mar 2024
-
IFE - Trends & Innovation PlatformBusinesses have been hit by supply chain shocks over the last five years caused by a number of factors including Brexit, Covid, the Ukraine war and climate change. Join Peter Wortsman where he will ou …Speakers
-
IFE - Trends & Innovation PlatformIn this presentation, FMCG Gurus will detail how the cost of living crisis continues to influence consumer behaviours and attitudes at a global scale. Their consumer insights will reveal perceptions o …
-
IFE - Trends & Innovation PlatformGain invaluable insights from brand owners as they candidly share their experiences. Learn from their mistakes, hindsight, and reflections on what they would do differently. Discover key lessons to ad …Chairperson
-
IFE - Trends & Innovation PlatformWaste and resources specialists WRAP will host this panel discussion around all things packaging reuse and refill. Join these pioneers of packaging as they share best practice ideas on how to navigate …Chairperson
-
IFE - Trends & Innovation PlatformThere is increasing pressure on companies to reformulate products; either to improve front of pack labelling schemes, avoid label warnings on pack or to respond to regulatory restrictions. There are d …
-
IFE - Trends & Innovation PlatformJoin the first session of a duo of back to back panels analysing and dissecting the entire NPD journey. Kicking off proceedings with a panel discussion on navigating challenges in food development, sp …Chairperson
-
IFE - Trends & Innovation PlatformIn this second part of our NPD advice double panel discussion, dive into the intricacies of collaborating with contract packers and manufacturers in food and drink production. Our panel will explore e …Chairperson
27 Mar 2024
-
IFE - Trends & Innovation PlatformWho Cares? Who Does? is Kantars highly anticipated thought leadership piece on sustainability within FMCG. Natalie Babbage, Director at Kantar, will take you through gloablly acquired groundbreaking r …
-
IFE - Trends & Innovation PlatformAs a society we are eating less meat. Data from the Department for Environment, Food & Rural Affairs showed that in 2023, meat consumption had fallen to its lowest level since records began in the 70s …
-
IFE - Trends & Innovation PlatformDive into the intricacies of allergen and 'may contain' labelling in our panel debate. Explore essential considerations for brands, and how to strike that sweet spot, avoiding mislabelling and with th …Chairperson
-
IFE - Trends & Innovation PlatformTake part in the green revolution by attending our panel on precision fermentation! Uncover the buzz around this sustainable tech, reshaping ingredient manufacture and supply. Join the conversation as …Chairperson
-
IFE - Trends & Innovation PlatformUnlock the power of AI in this session, transforming insights into a humanised experience. Delve into how technology bridges the gap, delivering precisely what consumers desire while providing busines …
25 Mar 2024
-
The Networking Hub - Designed by Design CommandUKHospitality Skills Director Sandra Kelly chairs a discussion with leading figures in the sector about the future skills landscape, how businesses are developing their skills offering and what change …Chairperson
-
The Networking Hub - Designed by Design CommandHead over to the Networking Hub to join FEA for their networking drinks as we come to the end of day one at HRC 2024. This event is invite only.
26 Mar 2024
-
The Networking Hub - Designed by Design CommandJoin us for our first ever Power Breakfast, as we grab a coffee and sit down with Cyrus Todiwala, Chef Proprietor of Cafe Spice Namaste. This exclusive interview, brought you by FEA, will dive into Cy …
-
The Networking Hub - Designed by Design CommandWhat is 'sustainable' kitchen equipment and how can you recognise it from the rest? Join the Foodservice Equipment Association's expert panel to hear about what's really sustainable, what you should l …
-
The Networking Hub - Designed by Design CommandHead over to the Networking Hub to join Arena for some drinks and networking. Make new connections, be inspired and learn from others as we bring you together to talk everything foodservice and hospit …
-
The Networking Hub - Designed by Design CommandJoin us for this exclusive panel session with Arena and their esteemed hospitality and foodservice leaders. They will focus on the challenges and opportunities affecting the sector, the importance of …Chairperson
-
The Networking Hub - Designed by Design CommandBreakdowns are hugely costly to any foodservice business, not to mention damaging to your reputation with customers. Join this session where a panel of FEA experts discuss commons causes of breakdowns …
-
The Networking Hub - Designed by Design CommandAre you looking to build connections which will help you develop and grow in your career? Or are you looking to educate and inspire the future of our industry? Arena Futures is the networking group la …
.jpg)
.jpg)
.jpeg)
27 Mar 2024
-
The Networking Hub - Designed by Design CommandWednesday in the Networking Hub is all about Tech, so kick off the day with a bite to eat and a chat with HOSPA’s CEO, Jane Pendlebury, and Jeremy Ward, who has had a distinguished career in hospitali …
-
The Networking Hub - Designed by Design CommandUnleash your inner designer and join us for an interactive Design Development Round Table featuring the talented team from Design Command. Renowned for creating interior spaces for the hospitality sec …Chairperson
-
The Networking Hub - Designed by Design CommandA group of leading hospitality bosses discuss the key issues of operating a business in today’s climate – where they see the opportunities, and what is keeping them awake at night?Chairperson
-
The Networking Hub - Designed by Design CommandThe HRC Speakeasy is open! Our networking hour is set to be a dazzling affair, and an opportunity for you to connect with industry peers across hospitality tech. Whether you're looking to forge new pa …
.jpg)
.jpg)
25 Mar 2024
-
Chef HQ: In Conversation Stage Curated by Chef PublishingJoin GBM contestants to find out what it’s really like in front of those cameras and getting to grips with the brief!
-
Chef HQ: In Conversation Stage Curated by Chef PublishingWith an incredible career cooking at the very top of his profession, Mark Sargeant has always found the time to support competitions for young chefs. Join him and National Chef of the Years David Mulc …
-
Chef HQ: In Conversation Stage Curated by Chef PublishingAs the competition draws nearer, we hear from former Roux Scholars about their experiences.
-
Chef HQ: In Conversation Stage Curated by Chef PublishingJoin Kaviari as they guide you through a tutored caviar tasting session- alight those taste buds!
-
Chef HQ: In Conversation Stage Curated by Chef PublishingMeet the legendary Pierre Koffmann, triple awarded Michelin star chef, as he opens up about his 55 year long experience as one of the most well respected and decorated chefs in the UK.
26 Mar 2024
-
Chef HQ: In Conversation Stage Curated by Chef PublishingLearn the secrets behind Gressingham Duck's success and why chefs are desperate for a farm visit.
-
Chef HQ: In Conversation Stage Curated by Chef PublishingFresh from their epic success in the World Toughest Row of 3000 miles, Chris Mitchell and Robbie Laidlaw join us to divulge what it was really like out on the water and why exactly they felt compelled …
-
Chef HQ: In Conversation Stage Curated by Chef PublishingAs Restaurant Director for the Adam Handling Group, George Hersey knows a thing or two about providing the best guest experiences. Joining George to chat through the relationships between chefs and so …
-
Chef HQ: In Conversation Stage Curated by Chef PublishingNorway has a unique variety of great tasting seafood from cold, clear waters. Harvested, caught and produced by the most experienced and committed people and with respect for the future of our planet, …
27 Mar 2024
-
Chef HQ: In Conversation Stage Curated by Chef PublishingA regular face on Saturday with James Martin, we are thrilled to welcome renowned forager, Alysia Vasey to our discussion stage.Speakers
-
Chef HQ: In Conversation Stage Curated by Chef PublishingWhere is it from, how did it get the title, and what does it taste like?
25 Mar 2024
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingJoin Tom Shepherd in the Heroes Carriage as he performs a thrilling live demo for our guests.Speakers
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingAdam will be joined by Gastronomixs (the go to database for Chef recipes) as he creates a masterpiece in this live demo.
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingJoin Sally Abe and newly appointed Jennifer Collins of The Pem for a lively demo.
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingJeremy Besson takes you through an engaging and insightful live cooking demo.Speakers
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingMeet the legendary Pierre Koffmann, triple awarded Michelin star chef, as he opens up about his 55 year long experience as one of the most well respected and decorated chefs in the UK.
.png)
26 Mar 2024
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingGalton Blackiston, one of the faces behind award winning Morston Hall hotel, joins this live demonstration on Day 2 of HRC.
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingTom Brown will take part in this live demo session in the Culinary Heroes Carriage- be sure to join us.Speakers
-
Chef HQ: Culinary Heroes Carriage Curated by Chef Publishing2023 Young National Chef of the Year Winner, Sam Dixon, shines in the live demo theatre alongside the legendary Lisa Goodwin Allen.
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingThe Elephant is the first restaurant in Torquay ever to be awarded a Michelin Star- join chef proprietor Simon Hulstone to find out how they did it.
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingContinue the Norwegian Seafood discussion with this live demo and conversation piece.
27 Mar 2024
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingCelebrity chef Glynn Purnell will deliver an exciting live demo session for our guests.Speakers
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingJoin Tommy Banks, the chef behind Michelin-starred restaurant The Black Swan, for this live and interactive demo.
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingKerth Gumbs is known for combining the best British ingredients with his trademark Caribbean flavours- join him in this live demo session for inspiration.
-
Chef HQ: Culinary Heroes Carriage Curated by Chef PublishingExecutive chef and Meatologist Ioannis will wow in this live cooking demo.
25 Mar 2024
-
The Pub StageKicking off The Pub Show, we will share the top hospitality trends to watch in 2024 for your pub. Listen to an exclusive presentation from KAM followed by a panel discussion where we dive even deeper …Chairperson
-
The Pub StageOur panel will discuss how to best look after and support your team both in the pub and outside of work. Hear from industry experts about tips and tricks to dealing with burn out, what industry suppor …
-
The Pub StageLets get Quizzical! Join us at lunchtime in the Beer Garden to battle it out in our first ever pub quiz. Think your team has got what it takes to be crowned the winner? Or just fancy a tipple over lun …Chairperson
-
The Pub StageTake a look at the benefits and options for achieving independent, quality assurance from leading organisations VisitEngland and AA.
-
The Pub StageJoin Club Soda on the Pub Stage as they are joined by some amazing low and no alcohol brands, who will be mixing up a storm with their products in this exclusive tasting session. Showcased brands incl …
-
The Pub StageHead down to the Beer Garden to take part in our first ever bingo night, exclusively for our attendees. Grab a drink and join us for some snacks, networking and most importantly.. bingo!Chairperson
.jpg)
26 Mar 2024
-
The Pub StageLooking to raise the profile of your pub and elevate your customer experience? Start by building your team’s beer knowledge, so they can taste, describe, and recommend beers with confidence. WSET, the …
-
The Pub StageTake a seat and discover exactly how you can drive your businesses revenue through refreshing your drinks menu and creating a more visible low and alcohol-free offer.
-
The Pub StageLets get Quizzical! Join us at lunchtime in the Beer Garden to battle it out in our first ever pub quiz. Think your team has got what it takes to be crowned the winner? Or just fancy a tipple over lun …Chairperson
-
The Pub StageThis is a must-attend session if you're seeking new strategies to increase your venue's revenue in 2024. Sid Patel, CEO of London Competitions, will engage in insightful discussions with top venue man …
-
The Pub StageBII are launching their new platform 'Workforce'! Hear first hand from BII CEO Steve Alton on why the platform has been created and how it will help bring new faces into the industry.
-
The Pub StageHead down to the Beer Garden to take part in our first ever bingo night, exclusively for our attendees. Grab a drink and join us for some snacks, networking and most importantly.. bingo!Chairperson
27 Mar 2024
-
The Pub StageHow important is the loyalty of your customers? And how do you hold onto your existing customers whilst getting new ones through the door? Hear from experts in the trade on how to use loyalty schemes …
-
The Pub StageHot on the tail of alcohol-free, we are seeing more brewers producing mid strength beers and consumers asking for lower strength cocktails, spirits and wines. How can you integrate lower strength prod …
-
The Pub StageLets get Quizzical! Join us at lunchtime in the Beer Garden to battle it out in our first ever pub quiz. Think your team has got what it takes to be crowned the winner? Or just fancy a tipple over lun …Chairperson
-
The Pub StageWith expenses constantly rising, successful advertising for your pub can be tricky. Join this panel to hear from some industry experts with the best tips and tricks on marketing on a shoe string budge …Chairperson
-
The Pub StageRounding off The Pub Show 2024, Kantar will profile drinkers and their evolving attitudes towards alcohol consumption, before looking into how the types of On Trade occasions are changing and the impl …
25 Mar 2024
-
IFE - Future Food StageAI is fascinating retailers, brands and consumers across the world - but how will it affect the food and drinks industry and what exactly do you need to be prepared for? Join Professor Sabine Benoit a …
-
IFE - Future Food Stage70% of grocery shoppers prioritise fresh produce quality when selecting a store. The stakes have never been higher for retailers to meet and exceed quality expectations. Join Clarifruit as they lead t …
-
IFE - Future Food StageThe Innovation Triad (which consists of NPD pioneers, scientists and investors) looks at a part of the macro environment that focuses on creation and exploitation of new ideas as an institutional game …Chairperson
-
IFE - Future Food StageKey social media platforms introduce new features, update their algorithms, and refresh their experiences constantly. It’s hard for any social media manager to keep up! Social Media expert Alison Batt …
-
IFE - Future Food StageJoin FWD as they discuss their top three focusses for the industry in 2024: sustainability, the digital customer and growth plans. Attend this session to uncover innovative strategies that harmonise e …
-
IFE - Future Food StageITN Business launch and screen their latest news style programme, fronted by Chris Bavin and featuring contributions from thought leaders the Food & Drink Federation and the Institute of Food Science …
26 Mar 2024
-
IFE - Future Food StageIGD’s economics and retail experts will come together to provide you with a state of the nation overview of the UK market, sharing their economic forecasts and total consumption view to help retailers …
-
IFE - Future Food StageThis UK Hero piece showcases IGD's joined-up thinking on the big industry issues and will provide a complete view of missions and occasions from a retailer and shopper view. Attendees to this session …
-
IFE - Future Food StageIGD’s experts will be joined by NamNews Editor Brian Moore to compare the macro and micro views of the UK market opportunities and challenges, bringing together a combined retail, economics, shopper a …Chairperson
-
IFE - Future Food StageA unique opportunity to see the outcomes of IGD’s recent Consultancy project with client Heinz, with a behind-the-scenes view of the learnings and applications of IGD’s insight into a supplier setting …
-
IFE - Future Food StageIGD’s Social Impact and Commercial team will look at the big issues for shoppers across health in industry in 2024 and beyond. Identifying opportunities for shifting shopping habits towards healthier …
-
IFE - Future Food StageA lively debate between IGD’s UK and international retail experts offering you a comparison between markets, including a regional breakdown and inspirational case studies. Leave with a strategic outlo …Chairperson
27 Mar 2024
-
IFE - Future Food StageEngaging with accomplished female leaders in the food industry, we delve into their initiatives fostering women's wellness and empowerment. Beyond meeting EDI criteria, we explore the tangible advanta …
-
IFE - Future Food StageCreating and managing your sustainability business strategies can be overwhelming and expensive. What should we be prioritising? Where do we even begin? Sometimes the best advice can come from those w …Chairperson
-
IFE - Future Food StageIn this insightful session, we delve into the nuanced world of consumer behaviour, specifically focusing on body language and non-verbal cues. Our journey begins with an exploration of the fundamental …
-
IFE - Future Food StageFor an NPD brand, getting your product into retail is the holy grail. For what used to feel like an unachievable task, the multiples are now on hand to help out. With the launch of Co-op's Apiary sche …Chairperson
-
IFE - Future Food StageExplore the transformative impact of AI on your buyer journey in this session. Learn how cutting-edge AI technologies optimise customer experiences, streamline processes, and deliver personalised inte …
.png)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
){kind=logo}
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
