No one be allowed access to the halls without registering, whether exhibitor, contractor, or visitor. This applies at each point of entry to the venue. During Build Up and Breakdown CDM Regulations include that everyone who needs to access the hall must have read and understood the Site Rules which will be sent closer to the event and confirmation that they have been read and understood is required before entry is permitted.

• Exhibitor Badges
  • You can register for Exhibitor Badges using the link on the homepage of your Exhibitor Hub.  If you have any queries regarding Exhibitor Badges, please email exhibitors@livebuzz.co.uk    
  • Once registered you will receive an email containing your badge.  These must be printed out in advance and brought to the event. The registration system will be contactless so there will be limited facilities on-site to address any issues.
  • The badge will carry your name and company. Exhibitor badges give exhibitors free access during build-up, open and breakdown periods.
  • Remember to order badges for any temporary staff you are employing to work on your stand.
• Contractor Passes
  • Build-up & breakdown e-badges are valid only for the build-up and breakdown periods only. All contractor staff will need to register to have a build-up & breakdown e-badge. Access to the hall will require this e-badge or exhibitor badge.
  • Click here to order to order build-up & breakdown e-badges. Please circulate as required. 
  • To ensure your appointed contractor receives this link to register please complete the Contractor Nomination Form and we will liaise directly with them to register their staff.
  • Exhibitors must request build-up & breakdown e-badges for use by their own staff who will not be onsite during the Open Period.

and charging services are available from Business Service, located on level 0 of the boulevard down the stairs by N4/S4. Business Services also sell a range of products including stationary, tools, tape, extension leads and batteries. Telephone +44 (0)20 7069 5050 or email: info@abouttowncarriages.co.uk.

ExCeL London offers onsite parking for 1,800 cars directly beneath the venue, including 88 accessible spaces.  All onsite parking is pay and display. The ticket machines are located within the car parks and accept coins, notes and credit cards. As ExCeL London is a green venue, all pay, and display machines will be found on stand-by which will activate as soon as you insert your card or cash.

The undercroft Orange Car Park Zones 1 – 16 have a 1.9m height limit. Click here to view an ExCeL Parking Facilities Map.

Car parking charges apply equally to the build-up, open and breakdown periods, and are £25 per day. Parking is available for cars, transit vans and minibuses up to 3.5t. Please note there is no hourly rate. Parking can be pre-booked via Excels website.

Motorcycle parking is free of charge.

Parking for vehicles transit size and upwards is available in the Northwest lorry park.

Transit size vehicles below 3.5 tons:
Build & break days – free of charge
Open days – £30.00 per day
Last open day (After 14.00) – free of charge.

Vehicles 3.5 tons and above:
Build & break days – free of charge
Open days - £35.00 per day
Last open day (After 14.00) – free of charge.

These are available on a first come, first served basis by arrangement through the Traffic Administration Office off-site. The ExCeL London team can then brief the driver direct regarding security measures, access, and the no-overnight sleeping arrangements.

All cars should be parked in normal car parks which are chargeable. For further information on traffic marshalling please telephone 020 7069 4568.

Please click here for Car Parking FAQs

A selection of restaurants and café bars will be open during the exhibition, some of which will also be open during the build-up and breakdown periods. A schedule of catering and refreshment facilities will be advised to you prior to the exhibition.

Catering for the stand can be ordered through ExCeL London Hospitality (ELH). Stand catering is designed to be a prepaid drop-off service for all your on-stand food and drink requirements.

Orders should be placed 72 hours before delivery is required. An order is only confirmed once payment has been fully received.

ExCeL London Hospitality
T: +44 (0)207 069 4126
E: sales@excelhospitality.london
Click here for link to the website.

Exhibitors who wish to provide stand visitors with extensive hospitality are advised that all catering requirements must be obtained from ExCeL London Hospitality (ELH), the official onsite catering provider. Exhibitors are requested not to bring their own food and drink onto stands, with the exception of their own products. Exhibitors are also reminded that entertaining should take place in areas of the stand that are partitioned off and not open to the public.

Please also contact ELH if you require on stand services such as waiters and waitresses.

Product sampling will be allowed under certain conditions please see information under Sampling.

If you are serving alcohol that is NOT purchased through ELH, with the exception of your own products, you will be charged a Corkage Fee per bottle. You must seek permission from ExCeL London Hospitality in order to do so, please contact:

ExCeL London Hospitality Team
T: + :+44 (0) 207 069 4126
E: sales@excelhospitality.london

If it is your intention to allow a charity to collect donations within your stand area at the exhibition, you must inform the Organisers, in writing at least 14 days prior to the event, of the full charity name, address and charity registration number.

HRC is proud to partner with City Harvest to collect and distribute food donations from exhibitors. Please bring donations to the HRC Networking Hub, stand H1850. Please find further information here regarding surplus food donations. 

No persons under the age of 18 are allowed into the exhibition hall during build-up or breakdown. There are no exceptions to this rule.

All gangways and common areas within the exhibition hall will be cleaned overnight by ExCeL’s Cleaning Department.

You and your contractor are responsible for removing and disposing of excessive waste from the exhibition hall. Waste materials (e.g., carpet, carpet tape, construction materials, flooring, furniture, food waste and pallets) MUST NOT be abandoned onsite. Organisers are not responsible for the clearing of such rubbish and will pass on any costs incurred to the contractor or exhibitor should any “dumping” occur.

Any waste created must be planned for. This ideal would be that the appointed stand builder will take away any stand construction waste away with them daily. Make sure you agree this will the stand builder at the beginning. Waste created during build up is just as important to plan for as breakdown. Should they not be able to take the waste away, then pre book the waste bins/skip required for the waste. The same applies should you produce any waste whilst decorating. One of these two options will be far cheaper than booking waste bins/skip onsite or worst will be us as organisers having to charge the exhibitor the waste bin charge (price dependent on the amount of waste) PLUS a fixed fine of £300.

For more information please click here.

To order your waste bins now, click here. 

In particular, please note that the wholesale “dumping” of magazines and brochures at the end of the event will be charged for as this will incur skip costs from the venue. Please take them away with you. Skips can be hired through ExCeL’s Cleaning Department - contact +44 (0)20 7069 4500 or email cleaningservices@excel.london.

Cleaning of all stands is included in the stand cost, however please contact ExCeL direct if you have any special cleaning requirements, such as window/glass cleaning or scrubbing of vinyl floors.

ExCeL Cleaning Department

T: +44 (0)20 7069 4400

E: exhibitororders@excel.london  

Exhibitors with locked areas on their stand must ensure they leave a duplicate key on the last day of build-up, with the Organisers Office. This will be retained by the cleaning contractor until the end of the exhibition.

If the activities on your stand mean that you will produce a large amount of waste that needs to be removed regularly throughout the day, please contact ExCeL’s Cleaning Department direct to obtain a quotation for these services. Rubbish should be placed each evening in the gangways and NOT left on the stand.

During the open days please ensure your stand is manned throughout the day and all exhibits remain on display during the open hours. In order that no discourtesy is shown to last minute visitors, there must be no dismantling of any displays or exhibits before breakdown commences approx. 1700hrs on Wednesday 19th March.

For clearance of goods/exhibits through customs, please contact our freight forwarding agents (ILS) who will be able to help you. They can provide a complete package for the transportation of goods which includes clearance, temporary import bonds, processing of ATA Carnets and re-exportation documentation. They can also give free advice on all aspects of import procedures and will provide you with a quotation on request.

No deliveries can be made prior to the first day of tenancy (Thursday 13th March 2025).

ExCeL is adopting the Voyage Control pre-show vehicle booking system for deliveries to the show floor to ensure clarity in terms of access and to reduce waiting times.

For a seamless process, it is essential that all vehicles needing access the venue’s loading bays are pre-booked on the ExCeL London Vehicle Booking System.  

To book your vehicle please go to excellondon.voyagecontrol.com

Any exhibitor or contractor vehicles that are not booked system will be denied access to the loading bay by the on-site traffic team.

All exhibits and materials must be delivered carriage paid, direct to the stand. The goods should be clearly marked with the company name and stand number:

Attn: (company name and stand number)
HRC/PUB 2025, North Hall
ExCeL London
1 Western Gateway
Royal Victoria Dock
London
E16 1XL

Exhibitors must ensure that a representative of their company is onsite to receive and sign for deliveries. The Organisers are unable to accept responsibility for any goods delivered to stands that are unmanned and regret that they are unable to sign for goods, exhibits or other material on behalf of an exhibitor or contractor.

If you are not bringing your products to the venue yourself, the Organisers recommend that you use the services of our freight company - ILS - especially if sending goods from overseas. Their details can be found under Freight Forwarding on the list of Official Contractors.

Please consider carefully before using the services of a courier company to deliver to ExCeL London. Courier companies are often not prepared to queue in a traffic system, NOR indeed will they make sure that packages reach the correct destination. If packages go astray, it is often difficult to trace them.

We strongly recommend you at least contact ILS for a quote as this might be cheaper than you think. Please complete and return the Lifting, Handling & Freight Forwarding Order Form to receive a quote on the services you require.

Deliveries during the open period can only be made between 0800 – 0930hrs, before the exhibition opens.

Please remember you are responsible for making good any damage caused to the fabric of the exhibition buildings - by you, your agents, or your contractors. It is in your own interests that you should satisfy yourselves as to the condition of your stand site before the building of your stand and after its clearance.

The Equality Act meaning of disability is a person that ‘has a physical or mental impairment which has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities’.

Discrimination is when a person with a disability is treated less favourably than others would be treated and that this treatment in question relates directly to their disability, and it cannot be justified.

Please note that it is unlawful to discriminate against a disabled person in refusing to provide, or deliberately not providing, to the disabled person any service which is offered or provided to other non-disabled persons. This also relates to the standard of service which is provided to the disabled person or the manner in which it is given. Therefore, all exhibitors must design their stands in a way as to not discriminate against disabled visitors; this would include, among other things, access to displays, literature, hospitality areas and meeting rooms.

For further information and guidance on what constitutes a disability, we suggest you look at www.direct.gov.uk and search for the Equality Act 2010.

A fully equipped First Aid Centre will be manned and operational throughout the hours of build-up, open and breakdown periods. It is located down the stairs by N4/S4 from level 0 on the Boulevard - accessible via stairs or a lift. For general medical enquiries call 5556 (Internal) / 020 7069 5556 (External). In the event of a MEDICAL EMERGENCY dial 4444 (Internal) / 020 7069 4444 (External), giving the exact location of the casualty and details of injuries sustained.

During the build-up and breakdown periods, Emergency Gangways will be in operation and must remain completely clear at all times. Details of which gangways are affected will be issued prior to the show. Under no circumstances should any part of your stand, furniture, or exhibits etc. project beyond the boundary of your stand, with the exception of the Organiser’s Shell Scheme finger signs. Exhibitors should only work within the confines of their stand. No doors or windows shall open outwards onto an aisle. The exhibitor should not engage in any activity or employ any person or device that tends to create unreasonable congestion in the gangways in the opinion of the Organisers. Click here for the locations plan which shows the emergency gangways clearly.

Neither Olympia staff nor contractors’ personnel are permitted to accept gratuities for services rendered or service to be rendered.  Please notify the organisers if any personnel solicit gratuities.

Event Express has been appointed to help you with hotel reservations, please click here for more information.

Please note that, as the main contracted stand-holder, you are responsible for any loss, damages, claims, etc. arising out of your stand and the activities of any stand-sharers at the Exhibition. 

If there are other Companies sharing your stand, it is in your interest to ensure that they too hold adequate insurance cover. Further details are found in the terms and conditions on your contract.

If you have any queries, please contact the organisers.

As an exhibitor at a Montgomery Group event, you will receive a free scanner app that allows you and your team to scan, store, and export lead data.

If you have any questions or require any assistance with this, please contact exhibitors@livebuzz.co.uk.

If you intend to play pre-recorded background music or have live music on your stand during the course of the exhibition, you are required by law to obtain music licences. If you would like to do this, please go to https://pplprs.co.uk/business/other/.

Any lost property found should be handed to the exhibition security team, who will retain it until the end of the show, when it will be transferred to the venue security office.

Exhibitors creating excessive noise that disturbs adjacent exhibitors will be asked to reduce the sound to an acceptable level (a maximum of 60dB at the edge of your stand). If this is not complied with to the satisfaction of the Organisers, they will be asked to cease such activities in the interest of the overall exhibition.

There will be an Organisers Office for the exhibition that will be manned every day during the build-up, open and breakdown. On Thursday 13th March – Saturday 15th March the Organisers Office will be manned from 08:00 – 18:00hrs and on Sunday 16th March they will be manned from 08:00 – 20:00 hrs. During the open period Monday 17th March – Tuesday 18th March the offices will be manned from 08:00 – 17:30hrs and on Wednesday 19th March they will be manned until 22:00hrs as breakdown will commences at around 16:30. Thursday 20th March the offices will be manned from 08:00 – 18:00 and Friday 21st March the offices will be manned from 08:00 till 16:00 when the hall should be clear.

Organisers Office numbers: TBC

*Please do not ring this number before 0800hrs on Thursday 13st March. If you have any operational queries, contact the organisers on +44(0)20 7886 3022.

Exhibitors wishing to remove exhibits during the open period of the exhibition must obtain a security pass from the Organisers Office. Exhibits may only be removed while the exhibition is closed to visitors. Hiscox Event Insurance, Tel: +44 (0) 845 213 8453 37

For sampling requirements and safety regulations, please visit the Food Sampling & Safety Regulations section of the manual.

Click here for the Food Safety Checklist.

Please note any company intending to exhibit the following: cars, motorbikes, any engine driven vehicle [see also Vehicles on Stands], balloons etc., water features, or have activities on the stand not previously covered in this manual, such as massaging, tarot readings etc., must advise the Organisers in writing as special rules and regulations and licensing arrangements may apply.

Balloons may be used as part of the stand display.  However, the topside of the inflated balloon must not exceed the stand build height limit of 6m, neither should it any time be released into the roof.  Exhibitors are liable for any charges incurred whilst retrieving, or damage caused by, loose balloons.

With the exception of Guide Dogs, no animals are permitted in the exhibition halls at any time. Under no circumstances may live animals be used as a stand attraction or demonstration at this event.

Exhibitors wishing to store empty packing cases for the duration of the exhibition should contact the lifting contractor directly for a quotation – ILS.  

By utilising the storage offered through the official contractor this should help speed up the breakdown procedure.  ILS will be able to deliver the empty packing cases to your stand before your own vehicle may have gained access to the Lorryway, thus enabling you to continue packing goods and be ready for loading as soon as your vehicle arrives.

On no account should exhibitors store product or empty packing cases behind their stands as this presents a fire risk.  Offending items are liable to be removed and destroyed without warning.  All product storage, for the duration of the show, should be contained within the stand area.  Alternatively, exhibitors can re-stock their stand each morning between 0800 and 0930 hrs.

Please note that the Organisers are not able to provide accessible product storage for the open period of the exhibition.

If you require frozen or chilled storage, please contact Lowe Refrigeration. Please note that the Organisers are unable to facilitate free of charge space on the exhibition floor for cold storage units. If you enter into an agreement with Lowe part of their costs will be for the floor space (at the commercial rate).

Exhibitors are recommended to bring an ‘exhibition’ tool kit onsite.  We suggest that it includes velcro, double-sided tape, scissors, malleable wire, string etc., all of which may help you with dressing your stand.  Also include stationery such as coloured pens, writing pad, paper clips, and stapler etc. for use throughout the exhibition.  Perhaps you need to bring rubbish sacks or dust cloths with you to help keep the stand tidy. You may also consider bringing your own trolley.

Click here for more information regarding Travel to ExCel London

By Tube

The closest stations to ExCeL are both on the DLR underground line – Custom House (for ExCeL) and Prince Regent. The Elizabeth Line (London’s new high-speed railway reduces journey time to the excel venue by two thirds) now runs from Custom House station. You are now able to travel from central London to excel in 12 minutes and only 43 minutes from Heathrow airport. Trains pull up at a covered walkway leaving visitors with less than a two minutes’ walk to the entrance. All DLR trains towards Beckton will stop at Custom House and Prince Regent.

By Road

A road network links ExCeL London directly to the North Circular (A406), the M11 and M25, providing convenient access to the country's motorway network.

ExCeL London is located just 1 mile east of Canary Wharf and 1 mile west of London City Airport. Another landmark reference is Tower Bridge, which is just 4 miles west of ExCeL London.

ExCeL London is situated between Royal Victoria Dock and Victoria Dock Road. Key road sign to look out for are: ExCeL London, Royal Docks and London City Airport.

It is important to highlight to visitors travelling by road to ExCeL London whether they should be following the signs for ExCeL London West or East as they approach the venue. Visitor car parking is available at either entrance.

There are 1,800 car parking spaces onsite – for more information please refer to the information under Car Parking.

For a location map and local street guide please key “E16 1FR” into www.streetmap.co.uk or for a route planner please key “ExCeL London” as your destination within www.theaa.com

By Air

ExCeL London is just a 5-minute taxi ride from London City Airport (LCY) with flights available from all major European destinations. For information or to book a flight please visit www.londoncityairport.com 

There are 12 vehicle entrances serving the hall. Each vehicle entrance is 5.3m high x 7m wide.

To display a car, bus, motorbike or any other vehicle on a stand, exhibitors must advise the Organisers via email to ops.fdhw@montgomerygroup.com no later than 31st January 2025.   

Follow this link for an ExCeL Lorryway Access Map.

ExCeL is adopting the Voyage Control pre-show vehicle booking system for deliveries to the show floor to ensure clarity in terms of access and to reduce waiting times.

For a seamless process, it is essential that all vehicles needing access the venue’s loading bays are pre-booked on the ExCeL London Vehicle Booking System.  

To book your vehicle please go to excellondon.voyagecontrol.com

Any exhibitor or contractor vehicles that are not booked system will be denied access to the loading bay by the on-site traffic team.

There are lorry-parking facilities available for contractors, situated within the Northwest Lorry Park.  All lorry parking is subject to availability and is free of charge during build-up and breakdown days, but is charged at the following rates during the open period:

Transits (up to 2.8m high)            £30.00 per day

3.5T and above                            £35.00 per day

All cars should be parked in normal car parks which are chargeable. For further information on traffic marshalling please telephone 020 7069 4568

All exhibitors, contractors and show suppliers must book every time they need to access the loading bays, whether during build-up, break-down or in exceptional circumstances during show open. This does not apply to couriers (please see the Delivering to your Stand section).

Exhibitors will be notified by the organiser that the ExCeL Vehicle Booking System is live 21 days prior to the event’s first tenancy date.  No vehicle will be permitted access to the loading bay without a booking confirmation.

PLEASE NOTE
Please arrive no earlier than 15 minutes prior to the confirmed booking time.  Early arrivals will cause unnecessary delays and congestion.

We recommend using Google Chrome as the browser to use the system requires an up-to-date internet browser.   The system will work on mobile devices and smart phones and has its own dedicated app available through the App Store or Google Play, please search – Voyage Control.

To schedule the loading bay slot for the vehicle, please follow these instructions:

• Sign-up to the ExCeL London booking system by going to this url excellondon.voyagecontrol.com
• Select ‘HRC25’ and your user type (Space or Shell).
• The stand location can be identified from the floor plan that is shown in the system.  Please make a note of the zone colour as you will need this for later on in the process.
• Select the appropriate event phase (Build Open or Break) and the date when the vehicle will be on site.
• Select the access point (zone colour) and the type of vehicle that is making the delivery.
• Once all details have been entered, press the “Get time” button at the bottom of the page to see the available time slots. Time slots are allocated on a first come first served basis. Time slots and unloading/loading times will vary based on availability, user type and vehicle size
• Once the timeslot is selected, please provide the following details:
  • Exhibitor company details
  • Delivering company details (if different)
  • Stand details
  • Driver name
  • Origin postcode of vehicle
  • Vehicle registration number

Please note if the driver details or vehicle registration number are not known at the time of booking, the time slot can still be reserved, and the details provided at a later date. Please note that all details must be completed prior to arriving at the venue.

• The time slot will be confirmed by email along with the vehicle pass. Please ensure your driver has this before arriving at the venue.  This can either be printed or presented electronically.
• Once registered on the system, any time you need to book another slot your details will already be stored associated with your username and password.
• If you need any support using the system or have any questions about its operation, please use the “support” button in the vehicle booking system itself or email the organiser.

Details can be amended, or a booking made at any time before arriving at the venue. This means traffic delays can be taken into consideration as the system will remain live until the end of that day.   If driver did not make the booking, please make sure they let the administrator know of any delay so the slot time can be amended.

Contractors building space-only stands are advised that their breakdown booking time is based on when the stand is broken down and ready to load. Do not book the slot for any time before the stand is dismantled, as the driver will not be able to stay on the loading bay beyond the allotted time.

1. Once this your time slot arrives, please drive to the venue.
2. Once you arrive at the venue, please follow the direction of the ExCeL Traffic Team into the correct land, determined by your pass. This will depend on your stand location and how busy certain sections of the lorry way are.  Please do not automatically drive to the shortest traffic queue – it will not be quicker for you!
3. Once there is space on the North Lorryway for your vehicle you will be instructed to turn left from your land and onto the access ramps.
4. To access the correct North Lorryway please follow the appropriate directions on the signs.
5. A member of the ExCeL Traffic Team will check your pass and record your access time. Please then display your vehicle access document in your windshield. Please comply with the timings display for your vehicle, those exceeding the time limit may be clamped or removed and given a financial penalty. If extra time is needed drivers should discuss this with a marshal on the North Lorryway outside the hall. 
   • Unloading / loading times stamped on the documents are, as a rule of thumb: 

     18.5 tonne articulated lorry	1hour 30mins
     7.5 tonne lorry	50-60mins
     Transit / Luton / 3.5 tonne	30-45mins
     Cars	15mins

      

6. Once the vehicle has been unloaded it must be removed from the North Lorryway. The marshal at the exit point will collect your document. Transit sized vans and cars can park onsite at a cost, all other vehicles must leave site.

In the event of a breakdown or accident, please contact a marshal immediately.

HRC/PUB 2025
North Hall
ExCeL London
1 Western Gateway
Royal Victoria Dock
London E16 1XL   UK

ExCeL London has free, unsupported Wi-Fi available in the central Boulevard & halls. Please click here for the alternative internet connection options via the order form or contact exhibitororders@excel.london.