17 - 19 March 2025
Excel London

HRC 2025 Programme

Back for Good: Creating Unquestionable Loyalty to Your Brand

18 Mar 2025
Vision Stage
Restaurateurs , Pub & Bar Manager , Hospitality

In an era of endless choices and ever-evolving consumer expectations, how do you turn first-time guests into lifelong customers? This panel brings together industry leaders to explore the strategies behind building brand loyalty that lasts. From personalised experiences and community engagement to leveraging technology and sustainability, discover what it takes to keep guests coming back time and time again. Whether you're running a restaurant, bar, or hospitality brand, join us for expert insights and exclusive new data and insights on the power (and limitations) of loyalty programmes .

Moderator
Jo Lynch
Jo Lynch, Account Director - KAM
Panelist
James Mobbs
James Mobbs, Marketing Consultant
Jessica Wight
Jessica Wight, Marketing & Food Development Director - Bistrot Pierre
Juliette Keyte
Juliette Keyte, Marketing Director - Red Engine Team
Zoë Knowles
Zoë Knowles, Chief Customer Officer - The Access Group

Key Partners

Feature Sponsors

Hospitality Tech Partners

Headline Media Partner

Media Partners

Design Partners

Charity Partners

HRC 2025

FREE Registration Closes This Sunday!

Please note that FREE registration for HRC closes on Sunday 16th March at midnight, after this time an onsite fee of £40 will apply. For full payment terms and conditions please see here.