Artificial Intelligence is reshaping the hospitality industry, offering new ways to streamline operations, enhance efficiency, and create more personalised guest experiences. From automating routine tasks to optimising decision-making, AI is enabling businesses to operate smarter while improving service quality and customer satisfaction.

This panel will explore how AI-driven tools are transforming hospitality, from chatbots and recommendation engines that enhance guest engagement to predictive analytics that optimise staffing, inventory, and pricing. Experts will discuss the cost-saving potential of AI, its role in improving operational efficiency, and the challenges businesses may face in adopting these technologies. Ethical considerations, including data privacy and balancing automation with human interaction, will also be explored. Looking ahead, the discussion will highlight future innovations in AI and how they can shape the next generation of hospitality experiences